Support
How can we help?
Most answers are below. For anything else, write to vedran@knittedlogic.com or use the form.
Subscriptions and the free trial
- Subscriptions are handled by Apple or Google. Manage or cancel on iPhone in App Store subscriptions, on Android in Google Play subscriptions.
- Cancel before the 7-day trial ends and you won't be charged.
- New phone? Sign in with the same account and tap Restore Purchase on the Premium screen.
- Refunds are handled by Apple or Google under their policies.
Co-parent invites
- Inviting a co-parent is part of Premium. Create the link in Settings, Co-Parent, and share it any way you like.
- The other parent opens the link on their phone and signs in. Each link works once; create a new one if needed.
Your data
- Export your data from Settings, Export Your Data.
- Delete your account from Settings, Delete Account.
- To have all stored check-ins and child profiles erased from our servers, email vedran@knittedlogic.com from your account email. We confirm within 30 days.
Send us a message
Include the email you use in the app and whether you're on iPhone or Android.